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Your Rights and Our Legal Commitments

These legal terms govern your use of indianmatka and outline the rules, rights, and responsibilities that apply when you access our platform where local law permits.

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What Our Legal Terms Actually Cover

indianmatka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our legal terms apply to all account activity on indianmatka.club and are subject to the jurisdiction in which you are located. Access and eligibility depend on local law and are available only where local law permits. If any provision of these terms conflicts with the applicable

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law in your jurisdiction, that provision will be interpreted as closely as possible to the original intent within the bounds of that law. We reserve the right to update these terms when regulatory or operational circumstances require it. Continued use of the platform after such an
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update constitutes acceptance of the revised terms. Payment interactions via UPI, Paytm, and PhonePe are also subject to the terms imposed by those payment providers under Indian financial regulations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us for Policy and Legal Matters

If you have a question about our terms, need to submit a data request, or want to raise a legal concern, our support team routes policy queries to the appropriate team within…

Email Support Send legal queries or data-access requests to our dedicated policy email. We acknowledge all requests within 24 hours and resolve straightforward policy questions within three business days.

Live Chat Our live chat team is available daily and can log formal legal or policy complaints on your behalf, escalating them to the compliance desk with a reference number for tracking.

Account Dashboard Raise a formal policy concern directly from your account settings page. This creates a timestamped ticket that our legal review team picks up within one working day during standard India business hours.

HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

We apply layered security and transparent data practices across every part of your account.

Data We Collect

We collect account registration details, transaction records including UPI and Paytm references, and session logs. We do not sell your personal data to third parties outside our operational partners.

Cookie Policy

We use functional and analytics cookies to keep your session active and measure page performance. You can manage cookie preferences through your browser settings or our cookie consent panel at any time.

Account Security

Account access is protected by password hashing and optional two-factor verification. Suspicious login attempts from unrecognised devices trigger an email alert to your registered address before access is granted.

Data Retention

We retain account and transaction data for the period required by applicable Indian financial and regulatory standards. After that period lapses, data is securely deleted from our active systems unless a legal hold applies.

Your Rights

You may request a copy of the personal data we hold, ask us to correct inaccuracies, or request deletion where no regulatory obligation prevents it. Submit such requests via email or your account dashboard.

Who to Contact

Direct data or legal queries to our compliance desk. Our team confirms receipt within 24 hours and provides a resolution or a reasoned explanation within the timeframe set by applicable Indian data-protection requirements.

What You Need to Know About Our Policies

These answers address the legal questions we hear most often — your data rights, how our terms apply, and what steps to take if something needs correcting or clarifying.

Your use is governed by the laws of the jurisdiction where you are located. Access is available only where local law permits. Our terms are interpreted in line with applicable Indian law to the greatest extent possible.

Yes. Submit a data-access request via email or your account dashboard. We will compile and send your data within the timeframe required by applicable data-protection standards, usually within 30 days of a verified request.

Email our compliance desk or use the account settings page to raise a correction or deletion request. We act on these promptly unless a regulatory obligation requires us to retain specific records.

Transaction records tied to UPI, Paytm, and PhonePe payments are retained for the period mandated by Indian financial regulations. They are used solely for account reconciliation, dispute resolution, and regulatory compliance.

We do not sell your data. We share it only with operational partners necessary to run the platform — such as payment processors for UPI and PhonePe — and only under data-processing agreements that bind them to confidentiality.

If we update our terms and you disagree with the changes, you should stop using the platform and contact us to close your account. Continuing to use the platform after the update is published constitutes acceptance of the new terms.

Lodge a formal complaint through live chat, email, or the account dashboard. Each complaint gets a reference number and is escalated to our compliance team, who will respond with a reasoned decision within the applicable regulatory timeframe.

Your Rights and Our Legal Commitments

Reach Us for Policy and Legal Matters

Data Handling, Cookies and Account Security

Data We Collect

Cookie Policy

Account Security

Data Retention

Your Rights

Who to Contact

What You Need to Know About Our Policies

01 Which jurisdiction governs my use of indianmatka?

02 Can I request a copy of the personal data you hold about me?

03 How do I ask for my data to be corrected or deleted?

04 What happens to my UPI or Paytm transaction records?

05 Do you share my personal data with third parties?

06 What should I do if I disagree with a change to the legal terms?

07 How do I raise a formal legal complaint?

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