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How indianmatka Handles Your Personal Data

At indianmatka, your personal data belongs to you — and we treat it that way.

Data collected only for account operationNo sale of personal data to third partiesUPI, Paytm, PhonePe transactions encrypted end-to-endAccount deletion available on requestIndia-focused data handling practices

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What Data We Collect and Why

indianmatka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on indianmatka, we collect the information needed to operate your account: your name, email address, mobile number and, where relevant, the payment identifiers linked to UPI, Paytm or PhonePe that you use to deposit or withdraw. We collect this data solely

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to process transactions, verify your identity, and keep your account secure. We do not collect more than what is necessary. Access to and use of the platform depends on local law and is available only where local law permits. We retain your data for as long
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as your account remains active and for the period required under applicable Indian law after closure.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have questions about how we process your data, want to request a copy of your information, or need to correct something in your account profile, our privacy support team is…

Email Privacy Request Send your data access, correction or deletion request to our dedicated privacy inbox. We acknowledge every email within 24 hours and resolve most requests within 5 working days.

Live Chat Support Start a live chat session directly from your account dashboard. Our agents can log a formal privacy request on your behalf and escalate it to the data-handling team immediately.

In-Account Privacy Centre Navigate to Settings inside your indianmatka account to find the Privacy Centre, where you can download your data, update consent preferences and submit deletion requests without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply multiple layers of protection to the data attached to your indianmatka account — from the moment you register to the moment a withdrawal lands in your UPI or Paytm wallet.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can manage cookie preferences from your browser settings or through the cookie banner on your first visit.

Payment Data Security

UPI, Paytm and PhonePe payment details pass through encrypted channels and are never stored on our servers in raw form. We hold only transaction reference numbers for audit and dispute purposes.

Account Access Controls

Every login attempt is logged with device type, IP address and timestamp. Suspicious login patterns trigger an automatic hold on the account and an alert to your registered mobile number.

Data Retention Policy

Active account data is retained for the duration your account is open. After you close your account, we keep a minimum record set for the period mandated by Indian financial regulations, then delete it permanently.

Third-Party Sharing

We do not sell your data. We share data with third parties only where needed to process your payments via UPI, Paytm or PhonePe, or where compelled by a valid legal order from an Indian authority.

Your Right to Correction

You may request correction of any inaccurate personal data in your account at any time. Submit the request through the Privacy Centre in your account settings or via our email support address.

Frequently Asked Privacy Questions

Below are the questions we receive most often about data privacy on indianmatka. If your question is not covered here, contact our privacy support team through the channels listed above.

We collect your name, mobile number, email address and the payment identifiers linked to whichever method you use — UPI, Paytm or PhonePe. We collect only what is needed to run your account and process transactions securely.

We do not sell your data to anyone. Data is shared only with the payment processors handling your UPI, Paytm or PhonePe transactions, and with authorities when required by a valid legal order under Indian law.

Log into your account, go to Settings, and open the Privacy Centre. From there you can download a full export of your account data. Alternatively, email our privacy team and we will send your data within 5 working days.

Yes. Submit a deletion request through the Privacy Centre in your account settings or by emailing our support team. We will delete your data after closing your account, retaining only the minimum record set required by Indian law.

Once your account is closed, we retain a minimal record set — transaction history and identity verification data — for the period required under applicable Indian financial regulations, after which it is permanently deleted.

All payment data travels through encrypted connections. We store only transaction reference numbers — never your raw UPI ID, Paytm credentials or PhonePe PIN. Your full payment details are handled exclusively by the respective payment processor.

We use session cookies for login continuity and analytics cookies for page performance. You can accept, reject or customise cookie categories through the cookie banner on first visit or at any time in your browser settings.

How indianmatka Handles Your Personal Data

Contact Us About Your Privacy

Data Handling, Cookies and Account Security

Cookies and Tracking

Payment Data Security

Account Access Controls

Data Retention Policy

Third-Party Sharing

Your Right to Correction

Frequently Asked Privacy Questions

01 What personal information does indianmatka collect when I open an account?

02 Does indianmatka share my data with other companies?

03 How can I request a copy of the data indianmatka holds about me?

04 Can I ask indianmatka to delete my account and personal data?

05 How long does indianmatka keep my data after I close my account?

06 Are my UPI and Paytm payment details safe on indianmatka?

07 What cookies does indianmatka use and how do I manage them?

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